Returns and Refunds

Should you wish to return anything bought from us online, please call our customer service person at +27 (0)21 276 2960 or email orders@hearthstonecookware.co.za and we will gladly assist you.

Time Frame for Returns:
Products must be returned in their original packaging, in a saleable condition within 14 days of delivery date of waybill.
Should a product be found to be defective after this period, it can still be returned subject to each product’s warranty.

Return Options:
Replacement – If you have received a product in a defective or damaged condition, you may request a replacement product.

Exchange – You can request an exchange if you’d like a different size or colour of the same product; or if you would like to exchange for a completely different product.
Where there is a price difference in a product exchange Hearthstone will offer a gift card for the difference if in the customers favour OR the customer will have to pay in the difference in if Hearthstones favour.

Refund – We will refund a product in a defective or damaged condition. The product will first need to be returned and inspected by Hearthstone at its Cape Town distribution centre. The option of a gift card to the same value is also available. Once received by our warehouse, your return request will be processed within 7 working days.